Privacy Policy
Heatify Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This section explains how we collect, use, and protect your information.
Information We Collect
We collect personal information when you:
* Request a quote, book a service, or contact us
* Purchase our heating, plumbing, or air conditioning services
* Receive invoices or communicate with us
* Visit our website
This may include your name, contact details (phone, email, address), service requirements, payment information, and technical data from your visits to our website.
How We Use Your Personal Information
We use your personal data to:
* Provide and manage our heating, plumbing, and air conditioning services
* Prepare and send quotes and invoices
* Communicate with you about your enquiries and appointments
* Improve our services and website
* Send occasional marketing communications (you can opt out at any time)
* Understand how visitors use our website through analytics
Google Analytics
We use Google Analytics to help us understand how visitors interact with our website. This service collects anonymous statistical data such as pages visited, time spent on the site, device type, and general location (IP address is anonymised):
* Google Analytics uses cookies and similar technologies.
* We have enabled IP anonymisation where possible.
* Data is shared with Google under a Data Processing Agreement.
Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
* Performance of a contract — to provide the services you request (quotes, installations, repairs, invoices)
* Legitimate interests — to improve our website, understand customer needs, and run our business efficiently (including website analytics)
* Consent — where required for marketing communications or non-essential cookies
Your Rights
You have the right to access, correct, or delete your personal data, object to processing, or withdraw consent. To exercise these rights, please contact us at:
Email: privacy@heatify.co.uk
Post:
Heatify Ltd
Nithsdale House
159 Cambridge Street
Aylesbury
Buckinghamshire
HP20 1BQ
Last updated: July 2026